Within this section you’ll find our general musings and updates, along with a Spotlight section where we shine a light on individual members.

Setting Up Standard Styles - Webinar

Want to learn more about the UKDEG Standard Styles Framework?  Join us for an educational webinar on Thursday 6th June at 3:30 pm (BST).  Following the success of last year's UKDEG Styles workshop in London, we are delighted to offer this webinar to members across the UK and beyond. Marianne Armitage (Ocorian and Standard Styles Committee Lead) will take an in-depth look at:

  • What are Standard Styles and why use them
  • Planning for Standard Styles
  • Constructing the Styles

Whether you've already adopted the standard and want to get the most out of it, you're on your journey towards this, or you're just starting to consider whether Standard Styles are right for your organisation, this webinar will have something for you.

Recording is now available within the Styles Getting Started section of the website.


Spotlight on our members

Following the launch of our Spotlight series, we continue to shine a light on our members; what challenges they face, what advice they have for those starting out... even where they'd be if they'd chosen a different path.

Document Excellence Day registration open

We are pleased to announce that registration is now open for the next Document Excellence Day.  Thank you once again to Tikit Limited for sponsoring this annual event.

It will be held on Wednesday 10 October 2018 at BT Centre, London and will be followed by an informal drinks and canapes reception.

Agenda to follow, but topics (subject to change) include:

  • Questions for Microsoft
  • The “Paper-Lite” office
  • Disruptive Technologies
  • Exploring Office Themes
  • Creating Accessible Documents

The event is open to UKDEG members only.  To join the group, please visit  This event is normally oversubscribed so places will be allocated on a first come first served basis.

Please note we reserve the right to limit the number of attendees from any one organisation should the event become heavily oversubscribed.

Do you have a question for Microsoft?

As part of our ongoing relationship with Microsoft, we have the opportunity to ask them anything we'd like to know about Word or the wider Office suite. With many questions on our minds, this year's Document Excellence Day will feature an "interview with Microsoft".

While there will be time for some audience Q&A on the day, we'd like to send across as many questions as we can in advance to give them ample time to investigate and get the real scoop.

We think this lends itself to a wide spectrum of related topics, from forward thinking about the roadmap and where particular features are going next, to reflecting on the evolution of Office, to the behind-the-scenes processes, and more.

For example:

  • How are new features decided upon
  • What inspired the addition of co-authoring
  • How long will text form fields be supported as a legacy tool
  • What prompted the move to .docx
  • How are bugs reported and prioritised
  • Why doesn't track changes play nicely with complex numbering
  • How many teams/staff work on the Office side of things

We're sure there's plenty you're curious about – send us your questions.

Styles Workshop

You may have seen that we are holding a Styles Workshop event on 13 June.  This event is aimed at people who are considering adopting UKDEG standard styles within their organisations, but will include some incredibly useful information about creating template, styles and setting up numbering schemes.  If you have questions about styles and numbering, there will be experts in attendance who will be able to answer your questions.  The workshop will also explore how to implement standard styles and tools that are available to help with the transition.

We are currently looking for additional speakers from Vendors or Consultants who have worked with organisations to introduced standard styles or have tools to help convert documents to the standard style scheme.  We are also inserted in speakers from firms who have already implemented standard styles and would be happy to talk about their experience in a panel session.

If you would be interested in speaking please make contact.  If you haven't yet registered and would like to attend, sign up here:


LTC4 & UKDEG announce a strategic partnership

LTC4 (Legal Technology Core Competency Certification Coalition) and the UK Document Excellence Group are delighted to announce the formation of a strategic partnership.

Both of these not-for-profit membership groups are working to establish common standards and promote knowledge and collaboration across the legal industry.

Becoming members of both these organisations provides a valuable opportunity to share knowledge and develop best practice, working with others in the UK legal community. IT professionals, trainers, developers and document production specialists can attend regular networking events and benefit from the experience of their peers and industry vendors.

For further information, please contact Joanne Humber who represents both groups.


Joanne Humber – Humber Associates

About Joanne

For more than 25 years Joanne Humber has delivered IT training programmes to law firms across the world – initially through her own company and for 8 years as Director of Training for Phoenix Business Solutions. Since leaving Phoenix in 2015 she has been actively promoting the Legal Technology Core Competency Certification Coalition (LTC4) which was formed more than 6 years ago by law firm training and IT professionals to address the skills gaps which exist within the industry. Her experience of working with law firms of all sizes clearly demonstrated the need to improve technology skills in a way which is relevant to the way they work, with whichever software or devices they choose to use…laptop, PC, smartphone or tablet….and wherever they may be based. LTC4 are strategic partners of UKDEG.

Committee Roles

Events subcommittee

Committee member since January 2014

Upcoming events in 2018

We've got an exciting year ahead, so don't miss the events we've got planned.

Regional Roadshow with LTC4 and ILTA - Edinburgh
When: Wednesday 30 May, 12pm - 2pm
Where: Brodies LLP, 15 Atholl Crescent, Edinburgh EH3 8HA
Attendees: Members of UKDEG, LTC4, ILTA and those interested in finding out more
Sign me up!

Styles Workshop
When: Wednesday 13 June, 2pm - 6pm
Where: Dentons, 1 Fleet Place, London EC4M 7RA
Attendees: UKDEG members
Sign me up!

Document Excellence Day
When: Wednesday 10 October, 9am - 5pm with reception afterwards
Where: BT Centre, 81 Newgate Street, London EC1A 7AJ
Attendees: UKDEG members
More information and registration details coming soon.

Spotlight on our members

We've launched a new Spotlight series which shines a light on our members; what challenges they face, what advice they have for those starting out... even where they'd be if they'd chosen a different path.

If you'd like to be featured, please complete the short questionnaire and return it to us.

Save the Date - 10 October 2018

The next Document Excellence Day will take place on 10 October at BT Centre, London.  Watch this space for more information.

Organising Committee

Thanks to our outgoing committee members Zoe Danks and Gina Querns.  If you’d like to find out about current opportunities please email or speak to a member of the Organising Committee.  Our full committee line-up can be found on the About Us section of the website.

Join us at the ILTA INSIGHT conference

Turning our hand to something different, we're venturing into the world of exhibiting at someone else's event.  Who better for our debut than ILTA, an organisation we've teamed up with in the past (along with LTC4) for some regional lunch and learn events.

Their UK conference, INSIGHT, takes place this Thursday, 16 November at etc.venues, 155 Bishopsgate, London.  If you're attending, we hope you'll pop across and say Hi.

Office 2019 to be released next year

At their recent Ignite conference, Microsoft announced that Office 2019 will be released in the second half of next year.  This is the  next perpetual release of Office for those not yet wishing to move to cloud based 365 and will include the usual applications Word, Excel, PowerPoint and Outlook alongside servers Exchange, SharePoint and Skype for Business.

Are your details up-to-date?

Have you changed jobs or moved firms?  Have you changed your name or email address?  Let us know.

Keep your membership details up-to-date so you don't miss event invites and group notices.

Invites for the Document Excellence Day (formerly the Word Excellence Day) will be sent to the membership in the coming weeks - make sure you've registered your membership details on the website to receive an invite.

Organising Committee

We’re pleased to announce further additions to our Organising Committee.  Zoe Danks (Olswang/CMS), Julie McCarthy (Tikit) and Ann Hemming (LexisNexis).

If you’d like to find out about current opportunities please email or speak to a member of the Organising Committee.

Problems printing images in word documents

We have heard from a number of organisations that they have experienced issues printing images in Word documents and there has also been discussions on the ILTA Communities. The scenario is that the document looks fine on screen and Print Preview, but when it prints, one or more images fail to print; sometimes text on the same page and an image (e.g. in a text box) doesn’t print. The problem is often apparently random because it doesn’t happen every time, or for every user, and the random nature of it makes it difficult to troubleshoot.

The problem seems to be limited to .docx file formats, and those containing PNG images. So if you need to print the document quickly, a couple of quick, but not particularly satisfactory workaround are:
• Convert the document to .doc file format
• Convert the document to PDF (I’d recommend using native Word save as/send to PDF rather than a third party product)
Longer term fixes include:
• A registry change (this solution provided by Microsystems):
[Note change the 14.0 to the appropriate number if you are not using Word 2010]
• Print products such as Enable’s PrintPerfect which provides a print solution without a registry change.

When we came across this issue at Dentons, we spent time investigating the cause. Was it corrupt document, the .docx file format, Word not handling PNG files, print drivers or something else? Well, in our experience, the most likely cause is a third party add-in to Word. Don’t believe me? Try removing all add-ins and printing the document. If this works, it could also be quick workaround to print images.

Discovering the cause was a third party add-in was the easy part. Finding out which add-in or add-ins was far more difficult. The first challenge was trying to replicate the problem. Using a document that we knew sometimes printed incorrectly, we discovered that the problem was not quite as random as we initially thought. We identified opening the document in different ways provided different results. For example, with the application already running or not; opening from different applications and locations – Word, DMS, Local PC, Email attachment. Look out for Word running as a background process; that caught us out a few times. Eventually we were able to reproduce the printing error at will.

Once we were able to replicate consistently, we then went through the laborious exercise of identifying the add-in causing the issue. I won’t bore you with that process, but the culprit in our case was an add-in called WordOptimisingAddin. With that add-in turned off, our documents print correctly first time.
However, I’ve also spoken to people at other law firms who do not have this add-in or any other by the same vendor, and they are also experiencing the same issue. So , but they do not have this add-in or any others by the same vendor and, so there are other add-ins which also cause these printing issues.

If you have experienced the same problem and identified other add-ins which are causing the issue, please add these in the comments.

If you are a vendor and you are aware that your product is causing these issues, please help your customers by (1) informing them that your product causes these issues and (2) eliminating the issue in future versions of your product.



Organising Committee

Following the recent appointments of Gina Querns (Fladgate) and Jayne Smith (Bluebird Support Services), we are pleased to announce another addition to our Organising Committee: Robert Lankester, Document Automation Manager at Berwin Leighton Paisner.  Robert was introduced to the group at the end of last year and has already shown passion and enthusiasm for the cause.

We thank our outgoing committee members, Sally Wherton (JP Morgan) and Mary Almond (Ashurst) for their many years’ service.  If you’d like to find out about current opportunities please email or speak to a member of the Organising Committee.  Our full committee line-up can be found on the About Us section of the website.

Organising Committee

We're pleased to announce two additions to our Organising Committee: Gina Querns (Fladgate) and Jayne Smith (Jayne Smith Associates).

Both Gina and Jayne took part in the document production panel at last year’s Word Excellence Day and have long been UKDEG members and supporters.

If you’d like to find out about current opportunities please email or speak to a member of the Organising Committee.